Terms of SERVICE

THE ONE HEART TERMS OF SERVICE:

Payment Terms. The full fee is due at the time your request is made, prior to the service, whether that be a course, package, or session. Payment must be received by CHARLOTTE ELEA before the commencement of your service. Within 24 hours prior to the scheduled appointment, full payment must be tendered to CHARLOTTE ELEA. Due to the difficulty with debt collection, all payments must be tendered in advance. 

Payment Methods. For healing and coaching packages, sessions, and courses, CHARLOTTE ELEA accepts PayPal, Venmo and credit cards through PayPal. All payment transfers are done through the third party platform PayPal at this time, so please be familiar with the privacy policy and terms of use for this third party platform. CHARLOTTE ELEA is not liable for any mishandling by this third party platform. In the rare instance of an in-person event, cash will also be accepted immediately before the service upon prior consent of both parties. CHARLOTTE ELEA does not accept checks or money orders, unless personally requested and approved.

Professional Services: Coaching, sessions, courses and subscriptions by CHARLOTTE ELEA constitute a professional service and due to the nature of the service and labor involved, all offerings are non-refundable. However, if no service was performed, no course content was received, or CHARLOTTE ELEA has cancelled the service prior to its commencement, then your fee will be refunded to you in full. CHARLOTTE ELEA exercises great reasonable care and diligence in delivering each and every service and product purchased. If you are dissatisfied with your purchase, please contact CHARLOTTE ELEA personally to see if an agreeable settlement may be worked out.

Subscriptions: By purchasing a subscription service, session package or course by CHARLOTTE ELEA, you agree to the subscription payment length and terms, and agree that your subscription cannot be cancelled or terminated before the close of the subscription period. If you experience unforeseen extreme circumstances and would like to terminate your subscription before the close of the subscription period, you may contact CHARLOTTE ELEA thirty days in advance of your requested termination and make a personal request. CHARLOTTE ELEA will consider such requests on an individual basis only, and retains the right to refuse termination.

Statement of Ethics. A statement of ethics is provided at the1heart.org/code-of-ethics, which covers the ethical policy of CHARLOTTE ELEA, hereby integrated and incorporated into this Terms of Service. 

Scope of Coaching and Guidance Services. The intuitive guidance services provided by CHARLOTTE ELEA is more akin to coaching and spiritual counseling services and strives to help you work on your goals for the future and create the life path you desire. Your course or session with CHARLOTTE ELEA in no way replaces professional counseling from a licensed counselor or therapist and cannot be relied upon in lieu of sound legal, medical, or financial advice from licensed or qualified professionals. CHARLOTTE ELEA in no way diagnoses problems, but rather, suggests creative perspectives for understanding your current problems or helps you come up with actions you can take to empower yourself in a way that will maximize your personal and professional potentials. CHARLOTTE ELEA strives to help you improve the quality of your life by tapping into your intuition. The role of such a counselor and coach is supportive. 

Disclosure of Limitations. An intuitive guidance session should never be used in place of professional psychological counseling. Your session cannot offer legal, medical, business, or financial advice nor does any portion of your service from CHARLOTTE ELEA purport to do so. You should not rely on coaching to make any decision that would affect your legal, financial, or medical condition. If your inquiry involves the law, finance, or medicine, then you should seek the advice of a licensed or qualified legal, financial, or medical professional. Also, intuitive guidance cannot replace qualified mental health care. It can only facilitate how you cope spiritually and emotionally with a given situation.

Video Recordings. CHARLOTTE ELEA provides, at your option, video conference sessions through third party platforms or hosts, such as or Zoom. These video sessions may from time to time be recorded. If a video session is recorded, you will be put on notice in advance of the recording. Before consenting to a video session, please go over any questions or concerns you may have with CHARLOTTE ELEA. By commencing a video session, you are consenting to the terms herein. Likewise, please be advised that you are not permitted to record video sessions without express permission from CHARLOTTE ELEA. If you would like to record your video session, please ask before doing so. 

Confidentiality of Work. CHARLOTTE ELEA exercises reasonable diligence in maintaining the confidentiality of your session and enrollment, and will not voluntarily, knowingly, intentionally, or willfully disclose your identity or the contents of your session to third parties. However, if CHARLOTTE ELEA genuinely believes disclosure is required to: (1) prevent imminent harm or risk of harm to yourself or to another, (2) meet any applicable law, regulation, legal process, or governmental request, or (3) protect or defend CHARLOTTE ELEA against claims or threats of claims, then CHARLOTTE ELEA reserves the right to do so to the extent reasonably necessary. Please keep in mind that no legally recognized privilege exists between an intuitive coach and client the way a privilege might exist between an attorney and client, doctor and patient, husband and wife, or priest and penitent.

Fortune Telling Laws. Pursuant to applicable laws of certain jurisdictions, a person can be guilty of fortune telling when, for a fee or compensation, that person claims or pretends to tell fortunes, or holds him or herself out as being able, by claimed or pretended use of occult powers, to answer questions or give advice on personal matters or to exorcise, influence, or affect evil spirits or curses, unless otherwise done so explicitly for entertainment purposes only. Any and all readings provided by CHARLOTTE ELEA neither claims nor pretends to tell fortunes and neither claims nor pretends to use occult powers in ways that would run against such laws. In certain jurisdictions, a tarot professional is required to disclose to you that tarot readings should be for entertainment purposes only, and if such a law applies to your reading, then you are hereby on notice thereof.

BY CONTACTING CHARLOTTE ELEA FOR A PACKAGE, SESSION OR COURSE, YOU ARE IN EFFECT ACKNOWLEDGING AND AGREEING TO THE FOREGOING TERMS OF SERVICE.